In early 80s a new deadly disease came into existence, first in some gay men, then in injection drug users followed by users of blood related products. Most of the patients affected by this pandemic has suppressed immune systems and were falling severely sick with diseases that people with a decent immune system would never get. This caused alarm for National Institute of Health (NIH) and they started funding research projects to figure out the basic science behind the disease which we refer to as Acquired Immunodeficiency Syndrome (AIDS). They demonstrated that Human immunodeficiency virus (HIV) causes AIDS and funded basic and clinical research to discover drugs that could treat the HIV infection. They have also funded clinical trials to figure out the drug combinations for slowing down, halting and preventing the HIV infection. more
Executive with a Track Record in Developing Growth Strategies and Solutions: I have devised and implemented winning strategies that have opened up new markets and business opportunities. I have developed strategies that address customer/market needs, secured buy-in from executives/board, motivated the functional organizations to deliver and launched successful products & business models.
Family Man: I enjoy spending time with my beautiful wife and two lovely kids. As a family we are a good mix of outdoors and indoors. My son and I are pretty much outdoors and sports oriented while my daughter and my wife like the indoors. This diversity of interests helps us maintain good balance in our lives.
Category: Case Studies
There are 4 posts published under Case Studies.
My last blog described a new “Customer Experience Framework” (read it here), that companies could use to understand their customers’ experience. In this blog, I use this framework to illustrate the affect recent Netflix fiasco had on customer experience.
In 1990’s Blockbuster used to dominate the video rental marketplace. They had shops that were conveniently located in many neighborhoods and rented good quality movies . Figure below depicts the Customer Experience delivered by Blockbuster during that time period. more
Strategy and Innovation go together. The former sets the vision and goals to aspire, while the later provides the execution power needed to meet the goals.
Strategy also helps define innovation as it helps in answering the following questions:
- Does the company need to grow organically or is inorganic growth a better option?
- Does the company need to build, buy or partner?
- Is this the right time to innovate?
- What kind of financials should the company expect?
- What is the right time frame for profitable innovation?
Recently I met Dinesh Veerula who is a Delivery Manager with Wipro’s BFSI vertical in Hyderabad, India. His expertise is in Financial industry operations outsourcing. The industry he serves is very demanding with strict SLA goals around operations improvement and cost per trade reductions.
To meet these demanding SLA requirements, his team has to continuously innovate and improve data center operations. And he achieves this through a collaborative innovation process that he setup called “Ideate”.
Dinesh has about 150+ people reporting to him in 7 different locations across the world (in India, US, Europe & Singapore). The international locations and the size of his organization make it difficult for him to have a coordinated innovation effort. In this situation many managers resort to top-down innovation (i.e. leaders innovate and everyone else executes). more